Ontario Ombudsman replies to appeal.; 1989.
Complaints officers in various agencies of remedy have agreed, privately in their offices, that their bosses have made mistakes, but don't try to get them on the record on it unless you are prepared to surreptitiously record phone calls. The letter leaves out serious components of the concern, a practise that seems so basic as to be instinctual amongst public servants, even in agencies of remedy. Public servants on autopilot invisibilize and trivialize issues in phone calls and correspondence. While officials in the Ministry of Health lethally misrepresented Thomson's findings, the Ombudsman could find no fault.